REFEREED JOURNAL ARTICLES

• Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention, in: Electronic Markets, Vol. 32, Issue 4, pp. 2491–2505, 2022 (together with M. Schwede, M. Hammerschmidt, and W. Weiger), Impact Factor: 7.1


• Trust me, I’m a bot – Repercussions of chatbot disclosure in different service frontline settings, in: Journal of Service Management, Vol. 33, Issue 2, pp. 221-245, 2022 (together with W. Weiger and M. Hammerschmidt), Impact Factor: 7.8

REFEREED CONFERENCE PROCEEDINGS

• What Remains When Novelty Wears Off? The Impact of Repeated Exposure to Metaverse Meetings on Creativity, in Proceedings of the International Conference on Information Systems, Vol. 45, 2024 (togehter with L. Lennig, M. Hammerschmidt, W. Weiger)


• Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 56, 2023 (together with M. Schwede, M. Hammerschmidt, N. von Schnakenburg)


• AI-informed Transformative Service Research – Deploying AI Agents to Empower Vulnerable Consumers, in: Proceedings of AIRSI 2022 – Technologies 4.0 in Tourism, Services & Marketing, pp. 171-174, 2022 (together with M. Hammerschmidt and W. Weiger)


• AI and the Vulnerable, in: Proceedings of the Pacific Asia Conference on Information Systems (PACIS), 2022 (together with M. Hammerschmidt and W. Weiger)


• Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 55, 2022 (together with M. Schwede, W. Weiger, and M. Hammerschmidt)


• That's so Embarrassing! When not to Design for Social Presence in Human-Chatbot Interactions, in: Proceedings of the International Conference on Information Systems (ICIS), Vol. 42, 2021 (together with W. Weiger and M. Hammerschmidt)


• Resolving the Chatbot Disclosure Dilemma: Leveraging Selective Self-Presentation to Mitigate the Negative Effect of Chatbot Disclosure, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 54, pp. 2916-2923, 2021 (together with W. Weiger and M. Hammerschmidt)


• The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots, in: Proceedings of the International Conference on Information Systems (ICIS), Vol. 41, 2020 (together with W. Weiger and M. Hammerschmidt)