PRACTICAL EXPERIENCE

• Working Student, Communication und Change Management (E.ON Business Services GmbH)


• Working Student, Student and Academic Services (Georg-August-Universität Göttingen)


• Internship, Competence Management (Volkswagen Nutzfahrzeuge)


• Internship, Marketing Communications (WABCO Vertriebs GmbH & Co. KG)

AWARDS

• Robert Johnston Award for the article "Trust me I'm a Bot – repercussions of chatbot disclosure in different service frontline settings"


• Emerald Literati Award for the article "Trust me, I'm a Bot – repercussions of chatbot disclosure in different service frontline settings"


• Florenz Sartorius Award for the dissertation titled "Agents Without Agency? Consumer Responses to Artificial Intelligence-Based Agents"


• Best Reviewer in the track "AI in Business and Society" at the International Conference on Information Systems 2022 in Copenhagen, Denmark


• Finalist Best Paper Award in the Track "Internet and The Digital Economy", Hawaii International Conference on System Sciences (HICSS-55) 2022 on Maui, USA


• Award for the best presentation at the cooperation event of the German Marketing Association "Marketing Impulse XXL 2021"

REVIEW ACTIVITIES

• International Conference on Information Systems (ICIS)


• European Conference on Information Systems (ECIS)


• Hawaii International Conference on System Sciences (HICSS)


• Various journals in the field of service marketing and IS

FIELD OF RESEARCH

• Service delivery with AI-based agents, e.g. chatbots and service robots


• Attribution of service failures in interactions with AI-based agents


• AI-based agents for vulnerable consumers