PRACTICAL EXPERIENCE

• Member of the Management Board since company foundation (SIBACARE GmbH & Co. KG, Heidelberg)


• Internship in Marketing Intelligence (TRUMPF Werkzeugmaschinen GmbH & Co. KG, Ditzingen)


• Participation in the development program of the Asia Research Centre at the University of St. Gallen (Social Enterprise for Economic Development, Bandung, Indonesia)


• Project: Empirical analysis of the impact of a new product and advertising campaign (applying SPSS) (Roche Diagnostics, Mannheim)


• Project for the German Air Traffic Control (applying System Dynamics) (European Center for Aviation Development, Darmstadt)


• Internship in Lean Management Consulting (Daimler Chrysler AG, Germersheim)


• Internship in Strategic Marketing (Leroy Somer Emerson Industrial Automation, Angoulême, France)


• Voluntary work (Human Development Foundation, Bangkok, Thailand)


• Internship as Management Assistant (HM Systemberatung und Finanzkonzepte, Neckargemünd)

REFEREED JOURNAL ARTICLES

• Handle with care! Service contract termination as a service delivery task, in: European Journal of Marketing, Vol. 56, p. 3169 - 3196, 2022 (with H. Wetzel, A. C. Hess) Impact Factor: 5.5
  


• The perils of service divestment initiatives: When and why customers seek revenge and how it can be attenuated, Journal of Service Research, Vol. 22 (3), pp. 301-322, 2019 (with M. Hammerschmidt, H. Wetzel) Impact Factor: 6.0382

REFEREED CONFERENCE PROCEEDINGS

• A Painful Break or a Never Ending Agony? The Effects of Service Contract Divestment Approaches on Customer Revenge, AMA Summer Marketing Academic Conference Proceedings, Atlanta, USA, 2016 (with M. Hammerschmidt, H. Wetzel)