Professur für Informationsmanagement

Dr. Stephan Diederich




Research Fields and Interests


  • Conversational Agents, in particular Chatbots
  • Anthropomorphic Design
  • Human-Computer Interaction
  • Design Science
  • Smart Mobility



Curriculum Vitae


Academic Experience


  • 04/2018 - 06/2020 Doctorate in Information Systems, University of Goettingen, Germany
  • 04/2011 - 03/2013 Master of Science in Information Systems, WWU Muenster, Germany (MeisterSinger-AlumniUM-Master-Award)
  • 09/2010 - 01/2011 Semester abroad, University of Sydney, Australia
  • 08/2007 - 01/2011 Bachelor of Science in Information Systems, WWU Muenster, Germany



Work Experience


  • Since 03/2015 Senior Consultant, Roland Berger, Hamburg, Germany
  • 05/2013 - 12/2014 Graduate assistant, European Research Center for Information Systems, Muenster, Germany
  • 08/2012 - 09/2012 Summer associate, Deloitte Consulting, Duesseldorf, Germany
  • 07/2012 - 08/2012 Independent contractor for Microsoft, Muenster, Germany
  • 08/2011 - 10/2011 Intern, Capgemini, Duesseldorf, Germany
  • 06/2007 - 03/2011 Working student, ComNetMedia, Dortmund, Germany
  • 03/2010 - 03/2010 Summer associate, Center for Human Computer Interaction Design, London, United Kingdom
  • 09/2008 - 09/2008 Intern, Materna GmbH, Dortmund, Germany



Publications



    2022
  • Diederich, S., Brendel, A. B., Morana, S., and Kolbe, L. (2022): On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research. Journal of the Association for Information Systems [VHB 3: A] (forthcoming)


    • 2021
  • Brendel, AB., Diederich, S., & Niederman, S. (2021): An immodest proposal – going “All in” on replication research in information systems, European Journal of Information Systems [VHB 3: A]
  • Diederich, S.; Lembcke, T.-B., Brendel, A.B., Kolbe, L. (2021): Understanding the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents: Insights from an Online Experiment. AIS Transactions on Human-Computer Interaction [VHB 3: n.a.]


    • 2020
  • Greve, M.; Lembcke, T.-B.; Diederich, S.; Brendel, A.B.; Kolbe, L. (2020): Healthy by App – Towards a Taxonomy of Mobile Health Applications, Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Dubai, UAE. [VHB 3: C]
  • Brendel, A.B.; Greve, M.; Diederich, S.; Bührke, J.; Kolbe, L.M. (2020): ‘You are an Idiot!’ – How Conversational Agent Communication Patterns Influence Frustration and Harassment. Proceedings of the Americas Conference on Information Systems (AMCIS), Salt Lake City, United States. [VHB 3: D]
  • Diederich, S.; Lembcke, T.-B.; Brendel, A.B.; Kolbe, L.M. (2020): Not Human After All: Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents, Proceedings of European Conference on Information Systems (ECIS), Marrakech, Morocco. [VHB 3: B]
  • Lembcke, T.-B; Diederich, S.; Brendel, A.B. (2020): Supporting Design Thinking Through Creative and Inclusive Education Facilitation: The Case of Anthropomorphic Conversational Agents for Persona Building, Proceedings of European Conference on Information Systems (ECIS), Marrakech, Morocco. [VHB 3: B
  • Greve, M.; Lichtenberg, S.; Diederich, S.; Brendel, A.B. (2020): Supporting Non-Communicable Disease Prevention through a mHealth Application in Decentralized Healthcare Systems: Action Design Research in Eswatini, Proceedings of European Conference on Information Systems (ECIS), Marrakech, Morocco. [VHB 3: B]
  • Diederich, S.; Brendel, A.B., Kolbe L.M. (2020): Designing Anthropomorphic Enterprise Conversational Agents, Business & Information Systems Engineering (BISE). [VHB 3: B]
  • Herrenkind, B.; Lembcke, T.B.; Diederich, S.; Trang, S.; Kolbe, L. M. (2020): Let’s Travel the World Together: Toward an Understanding of Motivational Antecedents in Business Trip Ridesharing Services, in: Proceedings of Internationale Tagung Wirtschaftsinformatik. [VHB 3: C]

    • 2019
  • Diederich, S.; Janßen-Müller, M.; Brendel, A.B.; Morana, S. (2019): Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses: Insights from an Experiment with a Conversational Agent, Proceedings of International Conference on Information Systems (ICIS), Munich, Germany. [VHB 3: A]
  • Diederich, S.; Lichtenberg, S.; Brendel, A.B.; Trang, S. (2019): Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design: Insights from an Experiment with a Conversational Agent, Proceedings of International Conference on Information Systems (ICIS), Munich, Germany. [VHB 3: A]
  • Diederich, S.; Brendel, A.B.; Kolbe, L.M. (2019): Towards Designing an Anthropomorphic Conversational Agent for Assisting Job Interview Preparation, Proceedings of the Workshop on Designing User Assistance in Interactive Intelligent Systems, Stockholm, Sweden. [VHB 3: n.a.]
  • Diederich, S.; Lichtenberg, S.; Brendel, A.B., Kolbe, L. M. (2019): Zum Design von Chatbots zur Förderung nachhaltigen Mobilitätsverhaltens: Eine literaturbasierte Ableitung von Designprinzipien, In: Proff H.: Neue Dimensionen der Mobilität, Springer Gabler, Wiesbaden. [VHB 3: n.a.]
  • Diederich, S.; Brendel, A.B.; Lichtenberg, S.; Kolbe, L.M. (2019): Design for Fast Request Fulfillment or Natural Interaction? Insights from an Experiment with a Conversational Agent, Proceedings of European Conference on Information Systems (ECIS), Stockholm and Uppsala, Sweden. [VHB 3: B]
  • Diederich, S.; Brendel, A.B.; Kolbe, L.M. (2019): Towards a Taxonomy of Platforms for Conversational Agent Design. Proceedings of Internationale Tagung Wirtschaftsinformatik, Siegen, Germany. [VHB 3: C]
  • Diederich, S.; Brendel, A.B.; Kolbe, L.M. (2019): On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work. Proceedings of Internationale Tagung Wirtschaftsinformatik, Siegen, Germany. [VHB 3: C]

    • 2015
  • Teubner, R.; Diederich, S. (2015). Managerial Challenges in IT Programmes: Evidence from Multiple Case Study Research. In Becker, J., Backhaus, K., Dugas, M., Hellingrath, B., Hoeren, T., Klein, S., Kuchen, H., Trautmann, , H, , & Vossen, G. (Eds.), Working Papers ERCIS — European Research Center for Information Systems: Vol. 22. Münster

    • 2012
  • Brockmann, T.; Stieglitz, S.; Kmieciak, J.; & Diederich, S. (2012). User Acceptance of Mobile Business Intelligence Services. In Proceedings of the First International Workshop on Web Services and Social Media (WSSM-2012), Melbourne, Australia, 862–866

    • 2011
  • Riemer, K.; Diederich, S.; Richter, A.; & Scifleet, P. (2011). Short Message Discussions: On the Conversational Nature of Microblogging in a Large Consultancy Organisation. In Proceedings of the 15th Pacific Asia Conference on Information Systems, Brisbane, Australia
  • Richter, A.; Schäfer, S.; Riemer, K.; & Diederich, S. (2011). Capgemini: Microblogging als Konversationsmedium. In Schubert, P., & Koch, M. (Eds.), Wettbewerbsfaktor Business Software: Prozesse erfolgreich mit Software optimieren(pp. 133–151). München: Carl Hanser Verlag
  • Riemer, K.; Diederich, S.; Richter, A.; & Scifleet, P. (2011). Tweet Talking — Exploring The Nature Of Microblogging at Capgemini Yammer. Sydney, Australia: Business Information Systems Working Paper, University of Sydney

    • XING
    LinkedIn
    Researchgate



Topics for Bachelor and Master thesis


An overview of current topics can be found here.

Application: If you are interested in writing your thesis about any topic relating to my research, please contact me via e-mail. Please also send me your CV and grade sheet from FlexNow (simple printout) in order to better match the precise topic to your area of interest.


Teaching




Reviewer


  • Business & Information Systems Engineering
  • Hawaii International Conference on System Sciences
  • European Conference on Information Systems
  • International Conference on Information Systems
  • International Conference on Wirtschaftsinformatik